Refund policy
Return & Refund Policy
1. Overview We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy. You have 10 days from the date you receive your item to initiate a return or request a refund.
2. Eligibility for Returns and Refunds To be eligible for a return or refund, please ensure that:
The request is made within 10 days of receiving your order.
The item is unused, in the same condition that you received it, and in its original packaging.
You have the receipt or proof of purchase (e.g., your order number).
Note: Certain items, such as custom-made products, perishable goods, or digital downloads, may not be eligible for returns. Please check the product description for specific exceptions.
3. How to Initiate a Return To start a return or refund process, please contact our customer service team at [qixyy08@outlook.com] with your order number and the reason for your return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within5-7 business days.
5. Shipping Costs Unless the return is due to a defective or incorrect item, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.